Auckland Airport HOP card machine
We don't accept cash, so you need an AT HOP card to travel around Auckland. Here's how you can buy one at Auckland Domestic Airport.
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Finding the vending machine
The AT HOP vending machine is next to the AirportLink bus stop, just outside door 4 of the Auckland Airport domestic terminal, near the Air New Zealand arrivals area. Follow the orange signage.
You can also buy a HOP card online or at any of our Customer Service Centres and AT HOP retailers in Auckland.
Paying for your HOP card
An AT HOP card from the vending machine costs $25 ($5 for the card plus $20 credit), which is more than enough to get to the city centre or for a full day of travel.*
The machine accepts the following cards:
- Visa
- Mastercard
- American Express
- EFTPOS
The machine does not accept cash.
*If you plan to travel by ferry to Waiheke or Rakino, you will need to top up your HOP card with additional credit.
If the vending machine is not working
The nearest HOP retailer to the vending machine is AirGo Convenience inside the domestic terminal, next to Subway by the Air New Zealand regional lounge entrance.
If the AT HOP card gets stuck in the machine or you have an issue with the payment process, you can request a refund by:
- Calling our Customer Contact Centre on 0800 103 080.
- Visiting any of our Customer Service Centres. The nearest Customer Service Centre to the Airport is at Puhinui Station.
If AirGo Convenience is closed and you can not call the AT Customer Contact Centre, please talk to an AT bus driver.